Background

The following is acknowledged and esteemed:

the security of your private data; and

(b) You are interested in how we gather and use your personal data.

To ensure that we are being open and upfront about the collection, storage, use, and disclosure/transfer of your personal information, we have established this Privacy Policy in compliance with the Australian Privacy Principles (APP) and other data protection regulations.

This Privacy Policy is an integral aspect of the agreements between you and Forklifts Force Australia Pty Ltd ABN 746 839 763 56 (hereinafter referred to as “Forklifts Force,” “we,” “our,” or “us”). This policy is also in effect when you use the website’s self-subscribe feature to enroll in our newsletter.

Collection

Individual details are gathered by us:

(a) in all of your communications with us, whether they be online, via phone, email, in person, or any other medium;

(b) when you join our email list;

(c) in situations where you or the event organizer may give us personal information, such as during tradeshows or similar marketing events; and

(d) in response to your request for assistance with product delivery, service provision, or any other matter outlined in such correspondence.

You should expect us to gather details like your name, address, phone number, email, Internet Protocol (IP) address, device ID, and whatever else you choose to divulge. Certain employment information is gathered when you contact us on behalf of your employer. The information you supply may include facts about your job, position, and employer-related contact information.

Additionally, we track who visits our website and what information they provide, including the identities of our key workers.

The data collected by Forklifts Force does not fall within the category of “sensitive information” as defined by the Privacy Act.

Cookies, Pixels, and Web Beacons: How We Use Them

We use “cookies” to make our site easier to use, improve the quality of our service, and track user activity for advertising and other purposes.

The information gathered by log files includes details like your IP address, browser type, ISP, referring/exit pages, date/time stamps, and actions that take place on the websites.

Digital files that track your online activities are known as web beacons, tags, or pixels.

On a regular basis, we examine digital data stored in logfiles and cookies to find entities, and by extension, important employees, who are interested in our products. Data acquired by web beacons, pixels, log files, and cookies may be linked to other personally identifiable information we have in our possession as a result of this procedure.

Use

Our main business is selling, renting, and servicing fork lifts as well as providing spares and accessories. Any personal information you give us is utilized for these purposes.

Some possible uses of your information include:

(a) providing you with information regarding our offerings;

(b) honoring your orders for goods and services;

(c) administrative demands related to managing your account and supplying you with products and services;

(d) responding to consumer inquiries, complaints, and requests, among other tasks pertaining to customer service;

(e) advertising all of our goods and services; and

(f) engaging in any action related to preempting, detecting, or prosecuting criminal or fraudulent activities; or

(g) complying with any governmental or regulatory mandate placed on us.

Furthermore, in relation to the aforementioned activities, we may use your personal information for reasons that you would fairly anticipate.

With your permission or in response to exigent legal requirements, public health concerns, or safety concerns, we will not disclose your information for any reason not explicitly stated in this privacy policy.

Being in Touch with Us

We can interact with you using identities or remain anonymous if you send us a generic inquiry. But when you request for items or services, you have to be honest and give accurate information. By checking this box, you confirm that you will submit correct information when asked.

Direct Advertisement

We reserve the right to send you promotional materials on occasion. Unless you specifically request it, we will not send you any marketing or promotional materials. On occasion, we (or a designated third party) may contact you to inquire about your opinions or gather data for market research. With the data collected from these surveys, we can enhance the variety, quality, and delivery of these items and services to you.

Get in touch with us or click the “unsubscribe” button on any of our emails if you’d like to stop receiving certain types of marketing messages.

Disclosure of Private Data

Some parties to whom we may share your personal data include:

• (a) our workers, any affiliated business (including parent, subsidiary, and sibling companies), and any experts we consult, including attorneys;
• (b) authorities charged with enforcing the law to aid in the detection and avoidance of unlawful acts; and
• (c) outside vendors and service providers with whom we do business, such as:
1. companies managing transportation and delivery;
2. the companies that offer marketing services;
3. businesses serving as accountants; and
4. Companies that specialize in providing IT services, such as those that build cloud applications.

Unless you give us permission to do so, we will not share any information about you with third parties.

Overseas Disclosure

When you do business with us, we may share your personal information with other parties, such as contractors, service providers, or customers. Operators in the Philippines and/or India, for instance, may be able to access our systems and help with your enquiries as part of our customer service. Cloud data services and other service providers may have data centres and disaster recovery locations located in other countries. However, we will not knowingly reveal your personal information to these companies. As a result, these service providers might be able to access your data. When it comes to these kinds of cloud services, we only work with trustworthy companies. Data disclosure by Forklifts Force may occur in the following situations:

• (a) delivering business reports to our parent firms, one of which is based in Japan; or
• (b) Our systems are used by representative of our parent businesses to conduct audits or analyses of our performance.

Google Analytics and its use to Forklifts Force

The online analytics service Google Analytics, developed and maintained by Google, Inc. (“Google”), is utilised on our website. The website uses “cookies,” which are little text files stored on your computer, to assist in analysing your site usage.

Among the data stored by cookies is the time and date of your current visit, whether or not you have been to our site previously, and the URL of the page that led you to ours.

Google will transfer and retain the data produced by the cookie on its servers in the US. This data includes your IP address and how you use the website. Search engine giant Google will save the data it collects about your actions on the site, analyse it to determine how users interact with it, and share the results with website owners and administrators.

If Google is compelled by law or if a third party processes your data on its behalf, Google may share your information with them. There is a setting on most browsers that allows you to disable cookies; however, if you do so, you might not have access to all of this site’s features. In accordance with Google’s Privacy Policy and for the reasons stated above, your use of this website constitutes your consent to Google’s processing of data about you. If you would want to disable or deny the cookie, disable JavaScript, or use Google’s opt-out service, you can disable Google Analytics.

Data Privacy and Protection

Protected from unauthorised access, modification, or disclosure, our secure servers hold your personal information.

Please let us know if any of your personal information changes so that we can update or remove it from our records. We strive to keep all information correct, comprehensive, and up-to-date.

How sensitive data gets disposed of

If we have personal information about you and we no longer require it, we will delete or de-identify it as soon as possible following the guidelines set out in the APP, unless we are legally unable to do so.

Send us a letter requesting that we delete your personal data, and we will comply with your request if we are allowed to do so by the APP.

Financial records, including those pertaining to financial transactions, are required by law in Australia to be kept for a period of seven years following the completion of the transactions that the records relate to.

Understand Your Rights to Access Your Personal Data

With the exception of the following situations, we will grant you access to your personal information that we have on file once we verify your identity:

Our assessment is that granting access would endanger the well-being of the general population, as well as the lives of specific individuals;

(permitting you entry would be against the law;

would unreasonably invade the privacy of other people if they were granted that access;

the subject of the request is not serious or is malicious; or

There will likely be judicial processes.

Process for Handling Complaints

Our top priority is protecting your privacy. The following is a list of contact details for our privacy officer; please use this list if you have any complaints or issues regarding our information handling procedures as they pertain to your personal information.

If you are still dissatisfied after we have investigated, we ask that you speak with:

Data Protection Commissioner’s Office in Australia
postal code 5218
Sydney NSW 2001
Call: 1300 363 992
Postal Address: [email protected]

Our Contact Information

Please get in touch with us at the following addresses if you have any issues, questions, or complaints about the way we handle your personal information:

Data Protection Officer
1/16th Street Parker,
The address is Carrington, New South Wales 2294.
The nation of Australia
Contact number: 1300 399 919
Send an email to [email protected].
Amended Privacy Statement
It is our responsibility to examine and revise this policy on a frequent basis. So, this Privacy Policy is subject to change whenever we see fit. If there are any major changes, you will be notified by publishing them on the website 14 days before they are implemented, unless the circumstances justify not giving that much notice. Your continued use beyond the expiration of the notification period signifies that you agree to be legally bound by the revised Privacy Policy. The website of the Australian Information Commissioner (http://www.oaic.gov.au) is a good resource for anyone seeking more general information regarding privacy.

Alternatively, you can use the aforementioned information to get in touch with our Privacy Officer.